FAQs

Nurseplus Care at home offers a range of homecare services including elderly care, hourly visiting care, companionship, live-in care, complex care and more specialised care for individuals with specific health conditions such as dementia, Alzheimer’s, and physical disabilities.

To arrange or discuss our homecare services, you can contact us via our website or telephone. An initial assessment will be conducted to understand your specific care needs and to develop a personalised homecare plan.

Yes, all of our home carers are thoroughly vetted and receive comprehensive, mandatory, classroom training to ensure they meet national standards. They undergo regular training updates to ensure their skills and knowledge are up-to-date, whilst we have a dedicated internal audit team to maintain the highest standards of care possible.

We strive to match caregivers to clients based on care needs, interests, and preferences to ensure compatibility. While specific caregiver requests can’t always be guaranteed, we do our best to accommodate your preferences and work very closely with you and your loved ones throughout the process to ensure compatibility at all times.

There are a number of different ways your homecare can be funded, including privately, through direct payments, or through local authority funding depending on eligibility and personal circumstances. Nurseplus can provide advice and assistance in navigating funding options, and we also have dedicated funding resources available on our website.

Nurseplus Care at home provides flexible homecare services that can be arranged to suit the client’s needs, including 24-hour care, overnight stays, and hourly visits. The length and duration of the homecare service will be tailored to each recipient depending on their requirements, all of which will be carried out during an initial assessment.

Feedback can be provided directly to your carer, through our website, or by calling your local branch team. We take all feedback and complaints seriously and aim to resolve any issues promptly and effectively.

At Nurseplus Care at home, we understand the importance of providing the highest-quality care to our clients and their loved ones. Our team of skilled and compassionate home nurses and carers are experienced in delivering personalised care to meet the unique needs of each individual. They are trained to provide medical assistance, administer medications, manage chronic conditions, and offer emotional support to ensure your loved one's well-being.

We have an in-house Clinical Team of Nurse-led experts from different specialties who work closely with our local branches and our clients to ensure person-centred, tailored care.

Our in-house Clinical Team is able to have immediate access to provide assessment expertise and expert clinical knowledge, meaning that we can be responsive, ensuring the right level of care is provided.